Find Out The Warranty Of Your Re-Manufartured Purchased Item
To know the terms of your warranty you need contact by the contact tab per order number and number of re-manufactured item, your email most match the recorded in your online account, if you purchased the item directly from the shop office, then you need to contact the office and talk to customer service in order to find out about the warranty offer in your specific item.
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Repair and Service Warranty Policy
DV Diesel LLC. (DVD) hereby warrants the following for products serviced and/or repaired by DVD according to the following:
Standard Limited Warranty: For the Costs of Parts and Labor Exclusively for any product serviced and/or repaired by DVD for a period of 90 days, 25000 miles, or 1000 service hours, which ever occurs first. DVD further warrants that it will repair or replace, free of charge, any product which, under normal conditions of use and service, proves to be defective in material or workmanship and which is within the applicable warranty period listed above. If it is determined by DVD that the product damage is the result of neglect, abuse, or otherwise irresponsible behavior, DVD reserves the right to void this warranty, after inspection and due notification to the purchaser of said indicia of abuse, which shall include providing the purchaser an opportunity to individually view the damaged item that is the subject of abuse or neglect.
In certain instances associated with a warranty claim, DVD may have to install certain new products or components. In these circumstances, the purchaser hereby understands that DVD is not guaranteeing these new products or components, and consistent with the New Parts Warranty referenced above, the purchaser shall look exclusively to the manufacturer of said products or components for warranty claims.
This warranty, however, does not cover any labor costs incurred in diagnosis of defects, removal or reinstallation of a product, nor does it cover any other incidental or consequential expenses. Said uncovered consequential damages that covered include.
To obtain performance of this warranty, purchasers should contact DVD. A dated purchase receipt, repair order or other written proof that the product is within the warranty period will be required in order to honor the claim. This warranty is limited to the original purchaser, i.e. is not transferable to subsequent owners of the product. Specifically excluded from this warranty are failures caused by misuse, negligence, modification, abuse, improper application, installation or operation, or failures caused by unauthorized service or use of unauthorized parts.
RETURN POLICY Applicable for all items sold by DVD
a) No returns or cores will be accepted after 15 days of purchase.
b) No returns on Electrical parts and special orders. Products must be returned in original packaging and in salable condition.
There is a 20% RESTOCKING CHARGE FOR ALL RETURNED PARTS.
DVD in no event shall be liable for any consequential damages resulting from a manufacturer’s defective product, including and not limited to towing charges, communication expenses, meals, lodging and other “down time” damages or expenses, such as hotel stays, overtime expenses, cargo damages and all business costs and losses of revenue resulting from a warrantable failure. Under no circumstances shall the purchaser even attempt to look to DVD for recovery of these expenses without first exhausting any remedies they have against the responsible manufacturer. For the purposes of any products or systems DVD repairs or services, if there is any failure of said product or system, the purchaser understands that he or she must inform DVD in writing within 24 hours of said failure. DVD must approve in writing any and all costs, including lodging, meals, overtime, cargo damages, or any other “down time” expenses incurred by the purchaser associated with a failure of a product or system serviced or repaired by DVD.